PRIVACY POLICY

 

The following Privacy Policy explains how we collect, store, use, process, control, transfer, disclose, and protect users' Personal Data in accessing and using the Love Bali Application. 

Please read this Privacy Policy carefully to ensure you understand our data processing procedures. 

This Privacy Policy covers the following:

1. PERSONAL DATA WE COLLECT

We collect data that identifies or can be used to identify, contact, or locate individuals or devices associated with that data ("Personal Data"). Personal Data includes, but is not limited to, names, email addresses, bank account and credit card details, identity (Passport), and arrival date. Additionally, for other data, such as personal profiles and/or unique identification numbers, associated or combined with Personal Data, that information is also considered Personal Data. The Personal Data we collect may be provided directly by users or by third parties (e.g., when users make payments through the Endpoint). We may collect data in various forms and for various purposes (including purposes allowed by laws and regulations).

  1. Data collected from Users or User devices directly- When users register and create an account using the Application, we collect specific Personal Data, including names, email addresses, passport numbers, and arrival dates.
  2. Data collected each time Users use the Application or visit our website
  3. Every time users use the Love Bali Application or visit the website, we may collect specific technical data related to user activity, such as internet protocol addresses, information about previously or subsequently viewed web pages, the duration of each visit/session, internet device identity, or media access control addresses, and other device information, including details about the manufacturer, model, and operating system of the device users use to access the Love Bali Application or website.
  4. When users use the Love Bali Application or visit the website, specific information may also be automatically collected using cookies. Cookies are small data files stored on the computer or your mobile device.  We use cookies to track activity users with the aim of improving the interface and experience user. Most mobile devices and internet browsers support use of cookies, but Users can adjust the settings on User's mobile device or internet browser to opt out of certain types certain specific cookies or cookies.  Mobile device and/or browser Users also allow Users to delete any cookies that previously saved.  However, it can have an impact functions available on the Love Bali Application or website.
  5. When the User wants to pay the levy, the User provides related information with the payment method that the User uses, such as credit card number, account number, and/or other payment data.
  6. Data collected from the Facilitator
  7. We may also collect User Personal Data through Facilitator intermediaries (including agents, vendors, other parties performing tasks on our behalf, or other app user travellers).   The data we collect is in the form of Personal Data and may also be accompanied by Payment Information.

2. USE OF PERSONAL DATA WE COLLECT

We may use Personal Data collected for purposes as the following or for other purposes in accordance with the provisions of statutory regulations ("Objective"):

  1. to identify and register Users and to administer, verify, deactivate, or manage User accounts;
  2. to notify Users of transactions or activities that occur in the Application or other systems connected to our Application;
  3. to communicate with Users and send Users information in connection with the use of the Application;
  4. to notify Users of any updates to the Application or changes to the services provided;
  5. to process and respond to questions and suggestions received from Users;
  6. to maintain, develop, test, improve, and personalize Applications to meet User needs and preferences;
  7. to develop Love Bali service business processes;
  8. to provide assistance in resolving technical difficulties or problems operational with the Application or service;
  9. to generate statistical information and analytical data for testing purposes for research and analysis purposes that will be used as references In the formulation of Government policies/decisions in the relevant field;
  10. to enable us to comply with all obligations under applicable laws and regulations, including but not limited to responding to requests, investigations, or regulatory directives, complying with filling, reporting, and licensing requirements mandated by applicable regulations, and conducting audits, thorough examinations, and investigations.

3. STORAGE OF PERSONAL DATA

  1. User Personal Data will only be stored as long as is necessary to fulfill the purpose for which it was collected, or as long as such storage is required or permitted by statutory regulations.
  2. We are not responsible for the storage and use of personal data by other parties, including facilitators.

 

4. ACCESS AND CORRECTION OF PERSONAL DATA

  1. Users can ask us to access and/or correct User Personal Data which is in our possession and control, by contacting us at the details provided below in accordance with statutory regulations.
  2. We may refuse a request to access, or to correct, some or all of the User Personal Data that we store or control if permitted or required by law.

 

 

 

5. WHERE WE STORE YOUR PERSONAL DATA

  1. When Users use our Applications and services in other countries where our Applications can be accessed in the Destination Country, we may transfer User Personal Data from the Origin Country to the Destination Country to enable Users to access and ensure a smooth customer experience when Users use our Applications abroad . In such cases, we will ask for User consent to transfer User Personal Data from the Origin Country to the Destination Country to ensure compliance with applicable laws and regulations.
  2. Personal Data from Users that we collect may be stored, transferred, or processed by trusted third party service providers. We will use all reasonable efforts to ensure that all such third party service providers provide a level of protection commensurate with our commitments under this Privacy Policy.

 

6. CHANGES TO THIS PRIVACY POLICY

We may review and change this Privacy Policy in our sole discretion from time to time, to ensure that this Privacy Policy is consistent with our future developments, and/ or changes in legal or regulatory requirements. If we decide to change this Privacy Policy, we will notify Users of such changes through a general notice published on the Application and/or website, or otherwise to the User's e-mail address listed in your Account. User agrees that User is responsible for reviewing this Privacy Policy regularly for the latest information about our data processing and data protection practices, and that with User continuing to use our Application or website, communicate with us, or access and use the services after any changes This Privacy Policy will be considered as the User's agreement to this Privacy Policy and all changes

7. SECURITY OF USER'S PERSONAL DATA

The confidentiality of User Personal Data is the most important thing for us. We will apply our best efforts to protect and secure User data and Personal Information from access, collection, use or disclosure by unauthorized persons and from unlawful processing, accidental loss, destruction and damage or similar risks. However, sending information via the internet is not completely secure. Although we will try our best to protect User Personal Data by encrypting User Personal Data (name, email and number passport), Users acknowledge that we cannot guarantee the integrity and accuracy of any Personal Data that Users send via the Internet, or guarantee that such Personal Data will not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors beyond our control. Users are responsible for maintaining the confidentiality of User Account details, including User passwords and the like with anyone and must always maintain and be responsible for the security of the devices that Users use.

8. ACKNOWLEDGMENT AND CONSENT

  1. By agreeing to the Privacy Policy, the User acknowledges that the User has read and understood this Privacy Policy and agrees to all its provisions. Specifically, Users agree and provide consent for us to collect, use, share, disclose, store, transfer or process User Personal Data in accordance with this Privacy Policy.
  2. In circumstances where the User provides us with Personal Data relating to another individual (such as Personal Data relating to your partner, family member, friend, or other party), the User represents and warrants that the User has obtained the individual's consent to, and hereby consents on behalf of such individuals to our collection, use, disclosure and processing of their Personal Data.  

9. NOTIFICATION MATERIALS

We can send Users notifications containing tourism information related to Users' visits to Bali via the applicationpush-notification, messages via App, post, telephone calls, short message service (SMS), serviceschatand email, and/or agree to receive marketing and promotional materials from us. We may send Users non-promotional messages, such as proof of digital payment or information about your Account.